Refund policy

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Returns & Refunds Policy

We hope you’re happy with your purchase from Nature’s No.1. If you change your mind, you may request a return within 14 days of receiving your order.

To be eligible for a change-of-mind return, the item must be unused, unopened and in its original packaging, where applicable, and in a condition suitable for resale.

Return postage

Customers are responsible for the cost of returning unwanted items. We recommend using a tracked postal service, as we cannot be responsible for returned items until they reach us.

Faulty, damaged or incorrect items

If your order arrives damaged, faulty or you receive the wrong item, please contact us as soon as possible at Buddy@naturesno1.com with your order details and, where appropriate, photographs of the issue. Where the goods are faulty or not as described, your statutory rights are not affected and we will arrange an appropriate remedy.

Items that cannot be returned

Certain products may not be eligible for change-of-mind returns once opened or unsealed where this is necessary for health, hygiene or safety reasons. This may include certain personal-use products and consumable products. Any statutory rights relating to faulty or misdescribed goods are unaffected.

Refunds

Once an eligible return has been received and checked, we will process the refund to your original payment method. Original standard delivery charges will be refunded where required by UK consumer law. Additional delivery costs resulting from choosing an enhanced or express delivery service are not refundable beyond the standard delivery amount.

Please allow time for your bank or payment provider to process the refund after it has been issued.

Order cancellations

Where available, customers can request cancellation of an unfulfilled order through their account within 15 minutes of placing the order. If this option is no longer available, please contact us as soon as possible. This does not affect any cancellation rights you may have under UK consumer law.

Contact

For returns, refunds or problems with an order, contact:

Nature’s No.1 Ltd
Buddy@naturesno1.com